Systems, support, training & customisation
Daylite, Merlin Project, MoneyWorks, Billings Pro are just a few of the applications that we specialise in to help small business grow. As Apple business specialists we are both knowledgeable and passionate about running highly productive and functional businesses on Apple Macs and iOS devices.
Good processes are more than just good apps. Let our team work with you to optimise your business processes for Apple Mac, iPhone and iPad.
Good support is all about people with the right knowledge and the right attitude and passion. We partner with you to deliver demonstrably better results.
Every business is unique and out of the box applications don’t always deliver what you need. Our team can whip up some amazing reports and plugins to take your business to the next level.
We can help you business to grow
We’d like to take a few moments of your time to illustrate a few of the things that could change your business and provide a real competitive edge over your competitors. Lets start by saying that, in our opinion, Daylite is so much more than a CRM system. And when combined and integrated with other systems the results can be outstanding both in performance terms as well as in how cost effective it is. We also understand that the market is very, very cluttered making it every so hard to make the right decision… we’re hoping this will help!
Manage your business objectives with Daylite
Daylite is all about managing the 2 primary objectives in all businesses… winning new business and delivering the promise for customers.
Daylite is the only system that helps businesses to manage these effectively. This is so much more than CRM or ERP.
Our engagement will focus on this concept and ensuring that is makes sens e for you and your team.
Motivate and measure with Daylite
integrate performance measurement at the heart of your business
Key performace indicators or KPIs are not just something for the big end of town. They are extremely important for all businesses ever the very small. The problem is that they are really hard to implement and mange in any meaningful way. Well Daylite will change all that. Now you can monitor and report of both hard and soft KPIs across the entire team and keep you people both happy and motivated as your business grows.
if you can't measure it...
you can't manage it
Daylite is a Productivity Application
What does that really mean? We hear you say. Many of our clients come to Daylite looking for a CRM system to solve a very immediate pain point… how can we manage customers better on the Mac as Apple’s Contacts seems to struggle. They find Daylite, which is a b*!@#@ good CRM but it has all this other stuff! What is it all about?
Daylite is really a business productivity system, designed from the ground up to help small business to grow and to do that it needs to be very productive, team members needs to be able to work well together in the ways that new innovative nimble businesses are put together… not like some super sized multi-national.
Be More Productive
Daylite: evolve from “To Dos” to powerful Task Management
A work day is made up of events and tasks… meetings that you need to attend and things you need to do. In Daylite terms these are termed as Activities. Most busy people stuggle to keep up with all the things that need to be achieved in an 8 hour day. Plus there is a need for so called ‘life balance’… in short more stuff that needs to be done in 24 hours! David Allen, the world renowned author of Getting Things Done (GTD) has made a business out of this factl If you are not familiar with GTD methodology then take 5mins to visit the website - We did… so much so that Daylite is the ideal system for implementing GTD into your daily life.
Task management take on another dimension in a company. Now we have to work with and manage other team members both internally and also externally. Now Daylite really hits it’s stride. As a system build form the ground up to support multi-user ecosystems Daylite provides the tools to perform all 5 critical aspects of effective task management: plan, structure, delegate, do, report.
The final level of task management is where tasks are part of a larger project and need to have a ‘project manager’ overseeing the flow of the project, seeing who has to deliver which tasks by certain defined milestones. Daylite provides project tracking where tasks can be managed within their project pipeline stages. Easily see which tasks need to be completed across the project team. With the addition of project plugins see project thresholds for both time and financials.
Outstanding Customer Support for Mac Based Businesses
Daylite | Billings Pro | DocMoto | DirectMail | MoneyWorks | MediaPro
As all businesses using powerful Mac business applications will require support from time to time we have designed a range of support products to suit businesses of all sizes and life stages. Some businesses only require ad hoc support and purchasing support credits is an ideal for this. Depending on your needs you can purchase more time at a discounted rate.
Time is billed in 15min blocks and never expires so if you dont use it up you can keep the credits.
We also offer service level agreements (SLAs) for larger clients that may need a fixed amount of time each month. If you need to know more about our SLAs please contact us.
Sales & Marketing
Through a process of meticulous analyse and continual improvement see how our products can be implemented to deliver optimised sales and marketing for any business
Sales Health Check
Is your sales process structured?
Do you have a managed process pipeline?
Do all leads receive a consistent sales approach?
Do you actively gather feedback?
Do you track sales trends?
Do you know the time and cost of acquisition within your business?
There are just a few of the questions that many businesses cannot answer leading to poor sales outcomes.
Our experienced consultants work with businesses to define, develop, train and optimise the sales process within Daylite as the central platform driving continual improvement within the sales team.
Do you need any of the following sales processes?
Sales Pipeline implementation
Getting you web leads into Daylite with followup actions
Sales KPI development and reporting
Customer communication processes
eNews programs including automatic commuication campaigns
Integrated customer feedback processes
Complex quoting from Daylite
Quoting in different currency from Daylite
Managing your inventory from Daylite for your quotes
Purchase Ordering from suppliers from Daylite
Advanced template design for quoting controlling
Mobile sales processes with Daylite for your sales staff
Our support team work tirelessly to ensure your business applications and Macs are performing as they where intended to. We provide the full spectrum of support options to meet the demands of Australian and regional businesses. And the best part is…. you can talk to a person who understands your requirements.